Returns and cancellations Changing your mind You can cancel your order for any reason within 14 days of the day you receive the goods. To cancel, email support@rezidomestics.com with your name, order number and the items you are returning. You then have a further 14 days to send the goods back, or to let us collect them. Goods should be returned in the condition you received them. You may handle and inspect them as you would in a shop, but we may reduce your refund if they have been used, installed or damaged beyond that. If you change your mind, you pay the cost of returning the goods. For large appliances we can arrange collection and will tell you the cost before we book it. We refund the price you paid, including standard delivery, within 14 days of receiving the goods back (or of you showing you have sent them). Refunds go to the original payment method. If you asked us to install an appliance and the installation has been completed, you cannot cancel the installation service, but your right to cancel the goods themselves is not affected. Faulty or not as described If an item is faulty, damaged on arrival or not as described, tell us at support@rezidomestics.com as soon as you can. Within 30 days of delivery you can reject it for a full refund. After that we will repair or replace it, or give a refund if that is not possible. We pay any return or collection cost for faulty items. This applies to new, graded and refurbished goods alike, and does not affect your rights under the Consumer Rights Act 2015. Contact Getmaksolutions Limited, trading as Rezi Domestics, 8 Manser Road, Rainham, RM13 8NL. Email: support@rezidomestics.com.